Welcome to Stellars Online Pvt Ltd. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our website.
When you register on our website, you are required to provide accurate information, including your email address, password, name, phone number, billing, and shipping addresses. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We prioritize the security and confidentiality of your personal information. We only share your data with employees or third parties directly involved in processing your order, such as payment processors and shipping providers. We do not sell, rent, or disclose your information to any third party without your consent, except as required by law.
We strive to provide accurate product descriptions and images. However, we do not guarantee that product descriptions, colors, or other content on the website are entirely error-free. All products are subject to availability, and we reserve the right to discontinue or modify any product without notice.
All prices displayed on our website are in INR and include applicable taxes unless stated otherwise. We accept various payment methods and use secure processing to ensure your payment information is protected.
We offer shipping across designated locations. Delivery timelines are estimates and may vary due to unforeseen circumstances. Customers are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect details or courier issues.
How to Return Order You can return your order within 10 business days from the receipt of the order and place a return/exchange request here: https://stellarsonline.com Only unused and undamaged articles can be returned and images need to be uploaded on the return center. Once successfully a return request is placed by the customer, our team will accept or reject the return request considering the time frame post delivery after which the return request is made and also the images. Upload at least 3 images of the products. Any request made without images shall be rejected instantly. Only one return/exchange request can be made wherein the logistics charges for Revere pick up and new delivery shall be borne by the brand. In case more than one return/exchange request is made, we will entertain only when the courier charges and logistic charges are borne by the customer in advance. Upon acceptance of the Return request we will arrange for a pick up from the delivered address and we will notify you once the order is received at our warehouse Our team will run a quality check and if the product passes the QC, we will initiate the refund within 8-9 business business days from receipt of the return order in our facility For all COD orders returns, the customer needs to provide a copy of the cancelled cheque along with the bank details to verify the bank details and avoid any discrepancy. Refund/ Replacement All acceptable returns are refunded/replaced once the Products arrive in our warehouse after having been checked. This takes about 10-15 business days. If the return is due to sizing issue we offer a replacement of correct size or in case of defects, there is a complete refund that is credited back to your account. FOR COD Orders: We will refund the amount in the Bank Account details provided by you within 10-15 business days. Customers to provide copy of cancelled cheque in support of the bank details provided for the refund. This is important to verify the bank account details. Cancelled cheque, if not provided, the refund process shall not be complete. For Prepaid Orders: We will refund t in the source account within 15 working/business days
All content, including designs, logos, images, and text on our website, is the property of Stellars Online Pvt Ltd and is protected by copyright and trademark laws. Unauthorized use of any content is prohibited.
By using our website, you agree not to:
Stellars Online Pvt Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, except as required by law.
We are committed to sustainable practices. Our eco-friendly materials and production methods align with our efforts to minimize environmental impact.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website after changes indicates your acceptance of the revised terms.
These Terms and Conditions are governed by the laws of India. Any disputes will be resolved exclusively in the courts of India.
For questions or concerns regarding these Terms and Conditions, please contact us:
Email: Stellarspvt@gmail.com
Phone: +91 84510 31694
Address: Unit no 9, Ramjas Society, Farid Nagar, PN road Bhandup West, Mumbai 400078, Maharashtra, India
